Return Policy
We offer a 30-day return window on all eligible products—no restocking fees apply.
To Request a Return:
-
Contact us within 30 days of purchase at 📧 support@visiontek.com or 📞 866-883-5411 to obtain a Return Authorization Number (RMA).
-
Include the RMA and a copy of your original invoice with the return.
-
Items must be in like-new condition, unmodified, and include all original packaging and documentation.
We recommend using a trackable shipping method for returns.
Returns are only accepted for items purchased directly from www.visiontek.com.
Additional Info:
-
Shipping costs are non-refundable.
-
Customer is responsible for return shipping.
-
Refunds are issued to the original payment method and may take up to 2 weeks after receipt.
Returns May Be Denied If:
-
Items show physical damage, modification, overclocking, or improper installation.
-
Packaging has been tampered with or certification labels removed.
Non-Returnable Items
-
Custom-configured or personalized products
-
Clearance, refurbished, or open box items
-
Opened storage devices
-
Non-VisionTek branded products
-
Software (bundled or purchased separately)
-
Cloning kits and related software
Shipping Policy
At VisionTek, we’re committed to getting your order to you quickly, securely, and efficiently.
Free Shipping:
We offer free shipping on all orders over $50 shipping to addresses within the contiguous United States. Standard rates apply for orders under $50, non-contiguous U.S. locations (including Alaska and Hawaii), and international orders. If you prefer expedited shipping, please contact us at 866-883-5411 or email support@visiontek.com prior to placing your order.
Order Processing Times:
-
Orders for in-stock items are processed within 48 business hours, Monday through Friday (8 AM–5 PM Central Time, excluding National Holidays).
-
Orders placed Friday after 5 PM CT through Monday 8 AM CT will begin processing that Monday.
-
We begin processing only once full payment or credit card authorization is received and all required information is provided.
Order Limits:
-
We reserve the right to limit quantities of any single product.
-
Each order is limited to a maximum of $2,500 USD, unless otherwise specified through promotions or special offers.
-
For security purposes, only one order per customer account per day is allowed.
Delivery Restrictions:
To help prevent unauthorized use of payment methods, we do not ship to PO Boxes.