Terms & Conditions
Section I: Direct-to-Consumer (DTC) Terms and Conditions
These Terms and Conditions of Sale ("Agreement") govern your purchase of products directly from VisionTek Products, LLC ("VisionTek," "we," or "our") through our website or customer support channels. By placing an order, you agree to these terms.
1. Order Acceptance and Fulfillment
All orders are subject to acceptance. Confirmation of receipt does not constitute acceptance. We reserve the right to cancel or limit orders, including suspected resale or fraudulent activity.
- Clickwrap Agreement: By clicking “I Agree,” checking a box, or completing checkout, you acknowledge you have read and agree to these Terms and Conditions. If you do not agree, do not proceed with your purchase.
- Resale Prohibition: Products purchased through the VisionTek website are for personal use only and may not be resold without prior written authorization from an authorized VisionTek representative. Please contact us in writing to request resale authorization.
2. Pricing and Payment
Prices are in U.S. Dollars and may change without notice. Sales tax is calculated at checkout. We accept major credit/debit cards and third-party payment processors. Orders are charged at the time of confirmation.
3. Shipping and Risk of Loss
Orders are shipped FOB Shipping Point Origin. Risk of loss transfers to you upon our delivery to the carrier. Shipping estimates are not guaranteed. We are not responsible for carrier delays beyond our control.
4. Returns and Refunds
We offer a 30-day, no-hassle return policy. Items must be in original condition with all packaging. Return shipping is covered by VisionTek for defective products only. A prepaid label will be provided upon request.
- International Customers: For returns or exchanges outside the United States, the customer is responsible for return shipping fees unless the item is defective or incorrect. Unfortunately, we cannot reimburse duties, taxes, or customs charges. International refunds may take up to 10-15 business days to fully process.
5. Limited Warranty and Remedy
VisionTek warrants its products to be free from defects in materials and workmanship for one (1) year from the date of original purchase. Warranty does not cover misuse, accidental damage, or third-party repairs. Buyer’s exclusive remedy is repair, replacement, credit or refund, at VisionTek’ s discretion.
- Refurbished or Clearance Products: Warranty coverage for refurbished, clearance, or open-box products may vary and will be clearly stated at the time of purchase. Some items may be sold “as is” with no warranty.
6. Limitation of Liability
To the fullest extent permitted by law, VisionTek is not liable for indirect, incidental, or consequential damages. Our total liability is limited to the amount you paid for the product.
7. Privacy and Data
We respect your privacy . Please refer to our Privacy Policy and are committed to protecting your personal information. We collect personal information necessary to process your order, provide customer support, and fulfill our obligations under these Terms, including but not limited to your name, contact information, payment details, shipping address, and transaction history. We use this information to process orders, communicate with you, improve our services, and comply with legal obligations. We may share your information with service providers, payment processors, and shipping companies as necessary to fulfill your order. For international orders, your information may be transferred to countries outside the United States, including countries that may not provide the same level of data protection as your home country. We implement appropriate safeguards for such transfers in accordance with applicable law. We retain your personal information for as long as necessary to fulfill the purposes described in these Terms and our Privacy Policy, and as required by applicable law. If you are a resident of California, Virginia, Colorado, Connecticut, or other states with comprehensive privacy laws, you may have additional rights regarding your personal information, including the right to access, correct, delete, or port your data, and the right to opt-out of certain data processing activities. To exercise these rights or for detailed information about our privacy practices, data retention periods, and your rights, please refer to our Privacy Policy available on our website or contact us using the information provided therein.
8. Dispute Resolution
Disputes are governed by Illinois law. Claims must be resolved in state or federal courts in Cook County, Illinois. For consumer claims, we may offer resolution via arbitration or mediation per applicable consumer protection law.
9. Terms Modification
We may modify these Terms at any time. By continuing to access or use our services after updates are posted, you will have accepted the modifications.
10. Export Control
You agree not to export or re-export any product purchased from VisionTek except in full compliance with U.S. export control laws and regulations.
11. Survival
The provisions related to warranty, limitation of liability, dispute resolution, export control, and confidentiality will survive the termination or expiration of this agreement.
12. Entire Agreement
These Terms constitute full agreement between the parties and supersede all prior understandings. Changes must be agreed to, in writing, approved and signed by VisionTek leadership.
Section II: Commercial (BTB) Terms and Conditions
These Terms and Conditions of Sale (“Agreement”) apply to purchases made by businesses, resellers, distributors, and commercial partners ("Buyer") from VisionTek Products, LLC ("Seller").
1. Order Acceptance
All orders are subject to written acceptance by VisionTek.
- Resale Restrictions: Buyer shall not resell, distribute, or market VisionTek products to third parties, including on online marketplaces (e.g., Amazon, eBay, Walmart.com), without prior written authorization from VisionTek.
- Unauthorized resale constitutes a material breach of this Agreement and may result in termination of future supply, legal action, or both. Seller expressly rejects any additional or conflicting Buyer terms.
2. Pricing and Payment
Prices are firm unless otherwise agreed in writing. Standard Payment terms are 1.5% Net 10 / Net 30 days. Past due balances may incur interest charges at the rate of 2.0% per month or the maximum rate permitted by applicable state law, whichever is lower.
3. Delivery and Risk of Loss
FOB Origin. Title and risk of loss transfer upon delivery to the carrier. VisionTek is not liable for shipping delays, damages or losses during transit.
- International B2B Sales: International commercial customers are responsible for compliance with local import regulations, including duties, taxes, tariffs and customs clearance. All international sales are FOB Origin. VisionTek does not guarantee delivery timeframes for export shipments. VisionTek is not liable for shipping delays, damages or losses during transit.
4. Returns and Restocking
Authorized returns must be approved with a Return Material Authorization (RMA). A 15% restocking fee applies unless the product is defective or incorrectly shipped. No returns on discontinued (EOL), custom or modified goods. No returns on memory or SSD products.
5. Limited Warranty and Remedy
VisionTek warrants its products for one (1) year from the date of original purchase against material defects. Buyer’s exclusive remedy is repair, replacement, credit or refund, at VisionTek’s discretion.
6. Limitation of Liability
VisionTek’s total liability is limited to the purchase price of the product. We disclaim liability for lost profits, downtime, or consequential damages.
7. Intellectual Property
All IP rights remain with VisionTek. Buyer may not use trademarks, logos, or designs without express written permission. Products may include embedded firmware or software subject to VisionTek’s End User License Agreement (EULA). Buyers may not reverse engineer copy or modify software in any form.
8. Indemnification
Buyer agrees to indemnify and hold harmless VisionTek against claims related to misuse, unauthorized resale, or modification of any products, services, and / or goods.
9. Confidentiality
Any non-public information disclosed by VisionTek must be kept confidential and not disclosed to third parties without written consent.
10. Governing Law and Jurisdiction
The Agreement is governed by the laws of Illinois. All disputes will be resolved in the courts of Cook County, Illinois. Jury trial rights are waived.
11. Force Majeure
VisionTek is not liable for delays or failures due to causes beyond its reasonable control, including acts of God, natural disasters, labor disputes, or transportation issues.
12. Precedence of Terms
In the event of any conflict between a Buyer purchase order and these Terms, these Terms shall control unless expressly overridden by written agreement signed by an authorized officer of VisionTek.
13. Export Compliance
Buyer agrees to comply with all applicable U.S. export control laws and regulations. including but not limited to the Export Administration Regulations (EAR), International Traffic in Arms Regulations (ITAR), and sanctions administered by the Office of Foreign Assets Control (OFAC). Buyer represents that it is not located in, or a national or resident of, any country subject to U.S. government embargo or that has been designated by the U.S. government as a “terrorist supporting” country, and that it is not on any U.S. government list of prohibited or restricted parties. Buyer acknowledges that VisionTek products may contain items subject to export products without appropriate authorization. Buyer agrees to conduct appropriate authorization due diligence on its customers and end-users and to maintain records of such screening for a period of five years.
14. Survival
Provisions concerning warranty, liability, intellectual property, confidentiality, dispute resolution, and export compliance will survive termination or expiration of this agreement.
15. Entire Agreement
These Terms constitute full agreement between the parties and supersede all prior understandings. Changes must be agreed to, in writing, approved and signed by VisionTek leadership.