Terms & Conditions

VisionTek Terms & Conditions

Welcome to www.visiontek.com. These Terms and Conditions (“Terms”) govern your use of this website and any affiliated sites operated by VisionTek Products, Inc., its subsidiaries, or affiliates including Impero Electronics. By accessing or shopping on our site, you agree to abide by these Terms.

1. Modifications

We reserve the right to update or modify these Terms at any time. Continued use of the site following any changes indicates your acceptance of those changes. Product details and pricing may also be updated at any time without notice.

2. Content Ownership

All content on the site—including but not limited to text, graphics, videos, images, logos, audio, code, and design—is protected by copyright, trademark, and intellectual property laws. No content may be copied, distributed, or reused for commercial purposes without express written permission from VisionTek.

3. Purchases & Additional Terms

Purchases made on this site are subject to our Terms of Sale: VisionTek Products, Inc.
In case of conflicting terms, the Terms of Sale take precedence for purchases.

4. Accounts & Passwords

You are responsible for maintaining the confidentiality of your account credentials and all activity under your account. Sharing or unauthorized use of another user’s credentials is prohibited.

5. Third Party Links

We may include links to third-party sites for your convenience. VisionTek is not responsible for the content or accuracy of any linked sites and does not endorse them.

6. User-Submitted Content

You may submit content such as reviews, suggestions, and comments, provided it is legal, non-defamatory, and non-commercial. By posting content, you grant VisionTek a royalty-free, perpetual, worldwide license to use and publish it. We reserve the right to moderate or remove content at our discretion.

7. Limitation of Liability

To the maximum extent allowed by law, VisionTek will not be liable for any indirect, incidental, special, or consequential damages, including lost profits, even if previously advised of such possibility. Your sole remedy for dissatisfaction is to stop using the site.

8. Indemnification

You agree to indemnify VisionTek, its employees, officers, affiliates, and agents from any claims or damages resulting from your use of the site or any violation of these Terms.

9. Information Disclosure

VisionTek may disclose user information as required by law or to protect its rights or property. Please see our Privacy Policy for more information.

10. International Use

All features, products, and services are void where prohibited. Users outside the U.S. access the site at their own risk and must comply with local laws.

Sales Tax

You are responsible for applicable taxes. VisionTek collects sales tax in Illinois, California, Florida, and Texas. All transactions are in USD. For tax-exempt purchases, submit valid documentation to: sales@visiontek.com

Shipping & Order Processing

• Orders are shipped via FedEx and require a signature.

• In-stock items are processed within 48 business hours (Mon–Fri, 8AM–5PM CT).

• No PO box deliveries.

• Limit: one order per day and $2,500 per order (excluding promos).

• Prices may change at any time and are subject to correction for errors.

• We may substitute components of equal or greater value (e.g., different PCB colors or fans).

Return Policy

We offer a 30-day return window on all eligible products—no restocking fees apply.

To Request a Return:

1. Contact us within 30 days of purchase at 📧 support@visiontek.com or 📞 866-883-5411 to obtain a Return Authorization Number (RMA).

2. Include the RMA and a copy of your original invoice with the return.

3. Items must be in like-new condition, unmodified, and include all original packaging and documentation.

 

We recommend using a trackable shipping method for returns.
Returns are only accepted for items purchased directly from www.visiontek.com.

 

Additional Info:

• Shipping costs are non-refundable.

• Customer is responsible for return shipping.

• Refunds are issued to the original payment method and may take up to 2 weeks after receipt.

Returns May Be Denied If:

• Items show physical damage, modification, overclocking, or improper installation.

• Packaging has been tampered with or certification labels removed.

Non-Returnable Items

• Custom-configured or personalized products

• Clearance, refurbished, or open box items

• Opened storage devices

• Non-VisionTek branded products

• Software (bundled or purchased separately)

• Cloning kits and related software

Payment Methods

We accept Visa, MasterCard, and American Express.

Orders are only charged upon shipment. Address verification is required. Orders may be held or canceled if payment cannot be authorized.